How do I get going?
The Smartfire User Guide (1.2.0) is available here
It focuses on wireless setup and getting your first cook going!
What else will I need?
No power supply or grill adapter is included in the Smartfire controller unit. You need to purchase separately. Read on to understand why.
How do I connect it to my smoker?
The Smartfire Controller connects to your smoker via a female metal adaptor. There's a wide range of Kamado and Universal (for everything else) style adaptors available. It;s compatible with BBQ Guru if you happen to already have one of their adaptors.
How do I power it?
Could you power it from batteries?
Yes! It has been designed to run conveniently from 5V, the voltage used by many 'power bank' options on the market for mobile devices.
Is it waterproof?
It's designed to withstand light to medium rain conditions if orientated correctly upright, but is not waterproof and sensible care and maintenance should be taken. Smartfire takes no responsibility for water damage.
Is it heatproof?
Smartfire Controller cases are resistant to 130C / 266F. This means the plastic shouldn't bend if exposed to brief high temperatures. The electronics inside are resistant to roughly 65C / 150F. So, folk should take care that there is no burning fuel close to the adaptor outlet as the heat and/or live charcoal may affect the unit. It's advised to use a water pan or even a wire barrier on the inside to keep charcoal a few inches from the adaptor outlet on the inside of the pit. WSM's round charcoal grate is perfect for this, other suggestions currently include a DIY chicken wire in a 2" square shape that sits internally in the pit to keep charcoal safely away.
Summary being, Smartfire is reasonably heat proof but show sensible caution to keep the Smartfire 6" away from direct burning fuel and highly recommended to be below the fire grate to avoid rising hot air.
How do I get to the graph screen?
In order to display the temperature graph in the Smartfire app simply turn your phone on its side to landscape. If that doesn't work, make sure orientation lock is off.
Is there a returns / exchanges policy?
Your enjoyment of our Smartfire products is our primary concern, so please get in touch with us if you have any issues. We've been known to drive spare parts out on Sunday mornings, replace probes etc.
The short version is we gladly honour the Australian law consumer guarantees as well as a happiness return policy and warranty.
We offer a 30 day return policy in case you aren't satisfied with the product. To be eligible for a return, your item must be in good order and in the same condition that you received it aside from responsible usage. It must also be in the original undamaged packaging. It's important to mail it back with the same love and care that its mailed to you - bubblewrap and a sturdy exterior box. If its mailed back without appropriate packaging it will likely result in damage to the unit and retail packaging which will be reflected in the refund amount. Our goal is to turn these units around and donate them to worthwhile competition teams who do charity fundraising, so make sure they're in the same condition as you'd expect if you were receiving a present.
Parts are covered by a 12 month replacement warranty for part and manufacturing defects. Components that have been (accidentally) exposed beyond their stated limits (i.e. temperature or water) are not considered to be defective.
The long version available on the checkout provides further detail. The policy should encourage responsible behaviour on both sides of the transaction to ensure smooth sailing for our small business that provides great value and support to the BBQ community!