FAQs

How do I get going?

The Smartfire User Guide (1.0.9) is available here

It focuses on wireless setup and getting your first cook going!

What else will I need?

No power supply or grill adapter is included in the Smartfire controller unit. You need to purchase separately. Read on to understand why.

How do I connect it to my smoker?

The Smartfire Controller connects to your smoker via a female metal adaptor. There's a wide range of Kamado and Universal (for everything else) style adaptors available. It;s compatible with BBQ Guru if you happen to already have one of their adaptors.

How do I power it?

  • Supplied is a DC barrel to USB male adapter cable. 
  • This means you need to supply either a 5 Volt 1 Amp USB power wall wart or a wall wart with a DC barrel connector. 
  • Most people have many USB power supplies lying around their house after owning a few generations of smartphones, most of these will work. Just check it has at least 700mA and it says its 5V.
  • Do not use older generation iPad chargers they are known to have power supply issues that eventually cause the Smartfire to reset to factory due to the constant.
  • If you go the DC barrel 'wall wart' (ie the cable and power converter are one unit that you plug into the wall) path it is important to note:
    • There are complications with International regulations regarding power supply certification, so the best short term option is for folk to purchase their own. 
    • It is important to check that any power supply unit you purchase is appropriately certified for your region, as your home insurance may not cover you otherwise.
    • You need a 'switch mode 1A 5V DC power supply with a center-positive 5.5 x 2.1mm barrel jack'. These links make it easy:

Could you power it from batteries?

Yes! It has been designed to run conveniently from 5V, the voltage used by many 'power bank' options on the market for mobile devices. 

  • To determine what type of power bank you should get it's most useful to know how many hours continual use (without an available mains supply) you need. IE Cooking once for 15 hours and once for 5 hours a week you'd need about 20 hours supply.
  • Battery consumption appears to be 250mAH (250 milliamps per hour)
  • Power banks often vary their voltage when they are below 40% charged, this can cause the Smartfire to read temperatures erratically because the power supply is not consistent. You should get a battery that can supply double the amount of hours you require.  ie 20 hours * 2 - 40; 40 hours at 250mAH is ~10,000mAH so that's roughly the battery size we need.
  • Note, power banks often aren't the mAH that they claim, only way to know is to open the case and Google the part number on the battery. Generally you can tell by price, you'll be paying $40-60 AUD for 10,000mAH.

Is it waterproof?

It's designed to withstand light to medium rain conditions if orientated correctly upright, but is not waterproof and sensible care and maintenance should be taken. Smartfire takes no responsibility for water damage.

Is it heatproof?

Smartfire Controller cases are resistant to 130C / 266F. This means the plastic shouldn't bend if exposed to brief high temperatures. The electronics inside are resistant to roughly 65C / 150F. So, folk should take care that there is no burning fuel close to the adaptor outlet as the heat and/or live charcoal may affect the unit. It's advised to use a water pan or even a wire barrier on the inside to keep charcoal a few inches from the adaptor outlet on the inside of the pit. WSM's round charcoal grate is perfect for this, other suggestions currently include a DIY chicken wire in a 2" square shape that sits internally in the pit to keep charcoal safely away.

Summary being, Smartfire is reasonably heat proof but show sensible caution to keep the Smartfire 6" away from direct burning fuel and highly recommended to be below the fire grate to avoid rising hot air.

Technical specifications

Size
  • 106mm L x 43mm W x 72mm H   
  • 4.17" L x 1.69" W x 2.83" H
Power
  • 5-12V DC
  • DC Barrel to USB Male cable supplied
Probes
  • 4 probe inputs - 1 for BBQ pit, 3 others
  • Note, the controller includes 1 BBQ pit, 1 food style probe by default. At purchase time you can optionally select different combinations of probes.
Wi-Fi
  • IEEE 802.11 b/g compliant
  • Wireless security support for WEP, WPA Personal, WPA2 Personal
  • FCC ID: 2AEMI-PHOTON / IC: 20127-PHOTON


Is there a returns / exchanges policy?

Your enjoyment of our Smartfire products is our primary concern, so please get in touch with us if you have any issues. We've been known to drive spare parts out on Sunday mornings, replace probes etc.

The short version is we gladly honour the Australian law consumer guarantees as well as a happiness return policy and warranty.

We offer a 30 day return policy in case you aren't satisfied with the product. To be eligible for a return, your item must be in good order and in the same condition that you received it aside from responsible usage. It must also be in the original undamaged packaging. It's important to mail it back with the same love and care that its mailed to you - bubblewrap and a sturdy exterior box. If its mailed back without appropriate packaging it will likely result in damage to the unit and retail packaging which will be reflected in the refund amount. Our goal is to turn these units around and donate them to worthwhile competition teams who do charity fundraising, so make sure they're in the same condition as you'd expect if you were receiving a present.

Parts are covered by a 12 month replacement warranty for part and manufacturing defects. Components that have been (accidentally) exposed beyond their stated limits (i.e. temperature or water) are not considered to be defective.

The long version available on the checkout provides further detail. The policy should encourage responsible behaviour on both sides of the transaction to ensure smooth sailing for our small business that provides great value and support to the BBQ community!