Shipping policy

Shipping Policy / Freight Carriage and Insurance

Smartfire uses a range of mail carriers and freight companies to deliver goods, the most common carrier is Australia Post who has a partner network of domestic providers for local delivery in international countries.

• Local import taxes / duties / custom charges are the purchaser's responsibility. Some countries charge to import Australian goods, it is the buyer's responsibility to research the current import duties and charges and be attentive when your customs office contacts asking for payment. USA doesn't charge import duties on Australian goods, but Europe does (and it's about 21%).
• Smartfire has no responsibility for parcel loss, damage, delay or other events once the parcel is lodged with the carrier. For context, this is similar to CFR (Cost and Freight) incoterms where Smartfire will contract a freight company on behalf of the customer and the responsibility transfer to the customer as soon as the parcel is lodged with the freight company.
• Parcels are shipped without insurance by default. If a customer desires to insure their purchase then please contact Smartfire for a customised quote on the desired items and postal destination. Note that without insurance if a parcel goes missing the maximum most freight providers will refund is the cost of shipping! 
• Customer can request a quote with carrier of choice. Before ordering, contact support to ask for a customised shipping quote or to confirm which carrier and class of service would be used for a given destination.
• Smartfire will help as much as practical. As the customer of the freight company, Smartfire will perform reasonable investigation of any missing parcels on behalf of the customer.